To mark Random Acts of Kindness Day (Thursday 17 February), rail operator Northern has been taking to stations and trains across Cumbria and the network to put an additional spring in commuters’ steps by treating them to flowers, hot chocolates, sweet treats, and even cuddles with fluffy puppies.
With recent research showing Northern is the sixth most improved organisation in the UK for customer service, the rail operator wanted to give commuters something additional to smile about this month.
Following a multi-million-pound investment, Northern customers are already benefitting from new and improved trains and better stations across the network. A full programme of improvements to further enhance customer journeys is well underway.
Mark Powles, commercial and customer director, said: “Our multi-million-pound investment has seen us undertake an ambitious and ongoing programme of improvements to our stations, not to mention continuing the roll out of our refurbished digital trains, which include upgrades such as USB sockets, free Wi-Fi, CCTV and customer information screens, of which 100 are already out and about on the network.
“As a thank you to our commuters and to celebrate Random Acts of Kindness Day, our team has been taking to the network to give our commuters something additional to smile about and further prove that commuting with Northern really is a better way to go.”
In addition to Northern being named the sixth most improved organisation across all industries in the UK for customer service, the rail operator also topped the rail industry’s ‘most improved’ chart.
